International Business Healthcare

Question: Write an essay on International Business? Answer: 1. Introduction Healthcare sectors operate on the basis of high patient satisfaction rates and positive perceptions of the patients about care quality in heath sectors. According to Bryman (2012), patients satisfaction of the care quality is the major factor that will provoke the patient to avail the services of the healthcare in future. Furthermore, the rate of better health outcomes are also triggered by high satisfaction rates within the healthcare organization. However, the satisfaction level of the patients is hampered when a gap arises between the perception level and the actual service received within the healthcare organization. The researcher in the current report will focus on analyzing the experiences of the patients about the care quality facilities in Mayo Clinic, USA. 2. Research problem Recent surveys show that around 54% of the American citizens are dissatisfied with the quality of care provided by the healthcare organizations of USA (Abcnews.go.com, 2016). Lack of effective care systems within the USA hospitals is making it difficult for the Americans to use prolonged treatment facilities. Thus as per the reports of WHO, the rate of chronic diseases in USA has increased by around 5% (Who.int, 2016). The researcher in this study has focused on observing the experiences of the patients treated by May Clinic in USA. Mayo Clinic is one of the largest and first hospital services that were opened in USA. The clinic employs around 3800 doctors and nurses and caters to the needs of around 60% of the US population (Mayoclinic.org, 2016). However, the hospital was recently facing complaints of errors within the laboratory tests, lack of nurses and doctors in emergency wards, lack of effective care for senior patients, ineffective service during night shifts and unhygienic c onditions within general wards (Donley, 2012). The organization spends around $ 500 million for development of healthcare quality within the hospital (Mayoclinic.org, 2016). However, the reductions in the number of patients are threatening the revenue levels of the hospital. Thus, the researcher focused on the research problem of patients experience of the care quality in the hospital and provides necessary recommendations for the problem. 3. Use of qualitative methodology for research According to Dicks (2012), qualitative research method is generally used in case of research problems where less information is available and no prior research has been conducted. In this researcher the researcher will use the qualitative research method to successfully obtain the experiences of the patients who have undergone treatments in Mayo Clinic. The researcher for the purpose of research will select direct in-depth interview process which will help the researcher to use open-ended questionnaire for face-to-face interviews. The researcher will conduct 30 minutes interview with each patient and also their family members and understand the problems faced by the patients for treatment services in Mayo Clinic. The qualitative method will help the researcher to gain insights into the perception of patients related to care quality in healthcare organizations and identify the gaps of service quality in services offered by Mayo Clinic. 4. Research purpose Gornall (2013) stated that it is important for the patients to be highly comfortable and satisfied with the services of the hospital in order to get quick recovery. The researcher has selected the current research topic in order to help the healthcare sector of USA to improve the facilities. As per the WHO reports, the persisting numbers of chronic diseases within more than 60% of the US population are reducing the quality of human capital in US (Who.int, 2016). The deteriorating condition of the healthcare organizations operating in US are the major reason behind the rise of the rate of chronic diseases. Further, death rate in hospitals of US has increased due to the high rate of hospital negligence. The major purpose behind selection of the topic is to help Mayo Clinic attain its previous position as the most benefiting healthcare organization of USA. 5. Research questions The researcher will conduct the research based on the following research questions: What were your expectations about the quality of care system before availing the services of Mayo Clinic? What are the major problems faced during the treatment process in Mayo Clinic? What are the major recommendations you would like make that would improve the present care quality system of Mayo Clinic? 6. Research design Researcher in this study will focus on using descriptive research design for conducting of the qualitative research process. According to Holmes (2013), usage of descriptive research designs helps researchers to observe the research respondents and describe the responses in an accurate manner with help of pre-existing theories. Descriptive designs help researchers to obtain responses to questions like What, Why and How. In this study the researcher will select 20 respondents using the random sampling method. The respondents will include patients discharged from Mayo Clinic, families of patients being currently treated in Mayo clinic and patients undergoing prolong treatment in May Clinic. 7. Justification for selection of qualitative method The researcher in this study aimed at understanding the perception, problems, opinions and suggestions of the patients and their family members about healthcare services of Mayo clinic. Thus, qualitative research method will help the researcher to make successful analysis of the human behavior. Tolich (2013) argued that quantitative research method is generally used in case if the researcher needs to calculate trends, test relationships and determine cause-effect nature of any research problem. The use of qualitative method in this study will also save the time of the researcher as the researcher can use a small sample of patients to analyze the problems existing within the healthcare sector of USA. Further, the experience of the patients cannot be recorded with close-ended questions hence the researcher has adopted qualitative method which will provide the opportunity of using open-ended questions for the researcher. 8. Conclusion The researcher report shows that the researcher is justified in selecting qualitative researcher method for analyzing the opinions and suggestions of patients related to healthcare services of Mayo clinic. The problems arising within Mayo clinic confirms the fact that there is need for the research. The gaps identified between the patients perception level and the actual care services offered will help to understand the required levels of improvements that should be done by Mayo Clinic to ensure high quality care service in USA. 9. Reference list Abcnews.go.com,. (2016).ABCNEWS.com : U.S. Health Care Concerns Increase. Retrieved 2 January 2016, from https://abcnews.go.com/sections/living/US/healthcare031020_poll.html Bryman, A. (2012).Social research methods. Oxford: Oxford University Press. Dicks, B. (2012).Digital qualitative research methods. London: SAGE Publications. Donley, A. (2012).Research Methods. New York: Infobase Pub. Gornall, L. (2013). Joseph A Maxwell, A Realist Approach for Qualitative Research.Qualitative Research,13(4), 453-454. https://dx.doi.org/10.1177/1468794113483232 Holmes, J. (2013). Countertransference in qualitative research: a critical appraisal.Qualitative Research,14(2), 166-183. https://dx.doi.org/10.1177/1468794112468473 Mayoclinic.org,. (2016).Mayo Clinic. Retrieved 2 January 2016, from https://www.mayoclinic.org/ Tolich, M. (2013). Book review: Martyn Hammersley and Anna Traianou, Ethics in Qualitative Research.Qualitative Research,13(4), 482-484. https://dx.doi.org/10.1177/1468794113484270 Who.int,. (2016).WHO | How does satisfaction with the health-care system relate to patient experience?. Retrieved 2 January 2016, from https://www.who.int/bulletin/volumes/87/4/07-050401/en/