Essay on Juvenile Violence in Public Schools - 1368 Words

The starting point of violence takes place in communities and at home--not at school. Youth take what they hear and see at home and in their communities to school. The environment in some communities and households are positive and the presences of protective factors outweigh the high risk factors. However, there are communities and households where there is a lack of informal social control and high risk factors exist more than protective factors--, which affect youth in a negative manner. A sudden increase of youth violence in public schools in early 1990 has caused many to raise concerns about violent behaviors in schools. In the past, the most common form of violence that took place in schools was bullying, physical fights, or†¦show more content†¦Violence in schools develops for the most part from factors external to schools. However the school environment might aggravate those factors. The portrayal of violence on television is shown in cartoons, comedies, horrors, dramas, and many other genre television shows. Some cartoons as well as other television shows, endlessly display violence--that youth often view as a form of entertainment. However, the actions and behavior conveyed on the television do not make youth commit violent acts. It induces them to believe that violence is just the standard way of living life. On the television, the lawbreaker gets away with the crime and does not face disciplinary actions, and therefore they are not held responsible for the repercussions of their wrongdoings (Menhard 11). The Juvenile Justice: Policies Programs, and Practices, believes that schools that have an unconstructive or a negative environment, as well as an excessive amount of misbehavior and conflict between the faculty and students, and students against other students, are issues that can trigger juvenile violence in schools. In addition, juvenile violence tends to happen more often in high schools and middle schools that are located in poor urban areas (Taylor, Fritsch, and Caeti 58-60). Youth that reside in communities that are deprived socially and economically, have ongoing violence, drugs,Show MoreRelatedYouth And School Violence : The Center For Disease Control858 Words   |  4 Pages Youth and School Violence The Center for Disease Control (CDC) describes youth violence as â€Å"harmful behaviors that can start early and continue into young adulthood† (Center for Disease Control, 2016, para. 1). It includes bullying, robbery, assaults, or even acts that include the victim, the offender, and the witness. School violence is a sub-section of youth violence that exists on the school grounds during a school sponsored event or on the way to or from school. It can also involve an adultRead More No Prison Time for Juvenile Crime and Violence Essay882 Words   |  4 Pages No Prison Time for Juvenile Crime nbsp; Students are shooting up schools across the country. Kids as young as twelve and thirteen are being convicted of murdering their peers. Right here in Hanover, two teens have been charged with the murders of Dartmouth professors. Although juvenile crime across the country may not be on the rise, high publicity, headline-grabbing juvenile-perpetrated homicides certainly are. nbsp; Prosecutors, attempting to satiate public demand for justice, haveRead MoreThe Effects Of Juvenile Delinquency On Teens864 Words   |  4 Pagesunderdevelopment, deficiency and lack of housing areas. Theses can also affect teens that increase-doing crimes in which it called juvenile delinquency. There are two terms that define juvenile delinquency, 1: conduct by a juvenile characterized by antisocial behavior that is a beyond parental control and therefore subject to legal action; 2: a violation of law committed by a juvenile and not punishable by death or live imprisonment. (Cite). In this topic, I will explain more about family factors in whichRead MoreEssay on Juvenile Justice1506 Words   |  7 PagesPortfolio on Juvenile Status Offenders A juvenile status offender is a youth charged with an offense that is not consider a crime if committed by an adult; this would include but not limited to running away from home, curfew violations, underage drinking, skipping school, or beyond a parents control. Status offenders are usually not incarcerated on their first offense, but violating a court order can find them as delinquent who can result in being place in a correction or detention facility. Read MoreViolence In Schools Has Been A Social Problem For A Long1583 Words   |  7 PagesViolence in schools has been a social problem for a long time, but only recently has this problem come to light. When there was a male bully, teachers and parents would say, boys will be boys so there was no harm there. There has always harmed when someone gets hurt, emotionally or physically. Getting called names or even getting punched, they both the same and that’s what happens when violence goes into schools. Violence in school is a social problem because it does not just involve children fightingRead MoreJuvenile Crime and the Influence of Media Violence1463 Words   |  6 PagesJuvenile Crime and the Influence of Media Violence With several arguments for both sides can we truly determine if there is only one main role in juvenile crime? There are many statistics that show there is a higher aggression level formed in people who watched a great deal of violent television or played violent video games as a child. People must begin to consider that there are several contributors to youth crime and violence. Youth crime is often fueled by media violence and can depend on howRead MoreDo Juveniles Deserve a Life Sentence in Jail?924 Words   |  4 Pagesï » ¿Juvenile Sentences Do juveniles deserve a life sentence in jail? Yes, juveniles deserve life sentences in jail if they decide to commit a violent crime. This is because there is no effective deterrent to force them to think twice. Over the course of time, this has resulted in even more juveniles being arrested for these activities. Evidence of this can be seen with figures provided by the Center for Disease Control. (Youth Violence, 2010) They found that these offenders are having an impactRead MoreJuvenile Delinquency Is Committed By A Minor Under The Age Of 18979 Words   |  4 PagesJuvenile delinquency refers to a status offense that is committed by a minor under the age of 18. Status offenses include crimes against property, for example, vandalism or stealing, physical violence against others for example, aggravated assault, murder, other crimes such as drug abuse violations, curfew and loitering, and driving under the influence; and sexual crimes for example sexual assault or rape (Enginurt, Ozer, Demir, Yildirim, Cankaya, 2014; Office of Juvenile Justice and DelinquencyRead MoreEffects Of Youth Violence781 Words   |  4 Pagesthe population, youth violence is one of many issues. Youth violence is a behavior in which serious consequences and is now one of the primary public health issues of our period. Youth violence has affected not just the offenders but also their families and the community. Absence of positive role models, violence in families, victims due to violence, poverty and living in a community where crime is committed all contribute to youth violence. Youth Violence Youth violence refers to harmful behaviorsRead MoreJuvenile Crime And Juvenile Delinquency1322 Words   |  6 PagesVersion). Juvenile crime, in law, term denoting various offense committed by children or youth under the age of 18. U.S. official crime reported that in the mid-1900’s â€Å"about one-fifth of all persons arrested for crimes were under the age of 18† (Funk Wagnalls, 2014). Such acts are sometimes referred to as juvenile delinquency (Funk Wagnalls, 2014. Offering constructive programs reduces juvenile delinquency and reduces recidivism. â€Å"From the beginning, the principal consideration of the juvenile courts

Propaganda During The 20th Century And The Onset Of World War

Propaganda has always held sway over hearts and minds. Although the United States’ first large-scale wartime experience with propaganda in its semi-modern form of ‘yellow journalism’ took place during the Spanish-American War , primitive forms of it have existed since the days of â€Å"the tattoo-covered Caddo warrior, whose body attests to every victory, accomplishment, or god worshiped† and â€Å"Hannibal’s titanic war elephants advancing across the Italian plain.† Even â€Å"the ‘rebel yells’ of Confederate soldiers proclaiming that a charge was about to ensue† can be considered a sort of propaganda because in its most simple definition, propaganda is â€Å"the manipulation of opinion.† However, the modern propaganda which Americans are most familiar with is well summed up by the Merriam-Webster definition: â€Å"ideas or statements that are often false or exaggerated and that are spread in order to help a caus e, a political leader, a government, etc.† The beginning of the 20th century and the onset of World War I marked the beginning of the true modern propaganda era, and throughout the 20th century, propaganda has grown in scope and influence, as well as been altered in how it is disseminated among and marketed to the people. â€Å"‘There is little exaggeration,’ wrote political scientist Harold Lasswell in 1938, ‘in saying that the World War led to the discovery of propaganda both by the man in the street and the man in the study.’† Indeed, in the period directly after WWI, propaganda, aShow MoreRelatedThe And Collective Anti Semitic Violence1679 Words   |  7 PagesCollective acts of violence during the late nineteenth century and early twentieth century became more prominent and apparent since the Civilizing Process meant that violence was no longer an inherent part of everyday life. 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That was the context for Demi Hansen’s life but during WWII she became a Rosie the Riveter. Women had no self-representation other than from their husbands and fathers, until WWII when opportunity’s were previouslyRead MoreHow Did Propaganda / Media Impact Americans During Wwi?1951 Words   |  8 PagesHow did Propaganda/Media Impact Americans During WWII World War II is one of many, most horrific and crucial events in world history and one of the most important events in the 20th century. Leonard and John (2007) define propaganda as â€Å"notions, facts, or accusations that are spread purposely with the objective of furthering one’s cause or damaging an opponent’s cause†. (7) They used media and propaganda in order to increase support for their side of the war. An immense feeling of patriotism wasRead MoreJap A Nation Of Ancient Traditions And Little Contact With The Western World1197 Words   |  5 PagesJapan was a nation of ancient traditions and little contact with the Western world until the late 1800’s. Japan began trade with America and other nations due to visits from Commodore Perry and American warships in the late 1850’s. In the years that followed, Japan took big steps toward being a modern industrial nation. Japan was a strong nation by the 1920-30’s but lacked its own natural resources. Japan looked to nearby countries like Korea and China for the majority of their products however Japan’sRead MoreAnti War and Pro War Movements of the 20th Century3507 Words   |  15 Pagesï » ¿Pro-war and Anti-war movements for the 20th century There have been movements that support or oppose war throughout all of history. The 20th century saw this movement coalesce into a much larger and more diverse series of society changing events. Spanish-American war, World War I, World War II, the Cold War, Korea, Vietnam and Desert Storm were all wars that helped American society evolve into what it is today. For each of the conflicts, there were opposing points of view as to the amountRead MoreQuestions On The Holocaust1837 Words   |  8 PagesJulia Powell Rough Draft- Essay 2 ENG109H Six-Ish Components of Essay: 1.) Overview Thesis: Holocaust as a gate-way for larger evil in present and future. In a world plagued with evil, we as man witness incidences of degeneracy on a daily basis. Whether it be road rage in response to scanty driving, acts of aggression spurred by those who have felt wronged, or the theft of lavish items; inimical acts have become all-too-ordinary in society. 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Nursing Reflection Free Essays

Going back through previous experiences and tracing back the footsteps we have made allows us to reminisce about the good things that have happened in our lives. Somehow the undesirable memories would also seep in as they are part and parcel of our existence that we cannot do away with. This process gives us an opportunity to encounter past events that can necessarily aid us in the future. We will write a custom essay sample on Nursing Reflection or any similar topic only for you Order Now In the Nursing practice, reflection is a retrospective approach that evaluates historical processing of experiences that takes place in a structured form and is deemed highly essential (Eliis, Kenworthy and Gates, 2003, 156). In the clinical practice, this retrospective activity facilitates in the promotion of quality care. The art of reflection however in the nursing practice focus on self rather than on the situation as the care provider (Quinn, 2000, 252). The process is a reflective practice that is a cognitive act by which we are allowed to make sense of our thoughts and memories (Taylor, 2000, 43). This method therefore allows a practitioner to generate a complementary or alternative form of knowledge and a set of choices in the evaluation of the best course of action. It is a â€Å"deep learning† experience that reflects on our knowledge and theories and go beyond merely thinking about what we do but involves recalling what had occurred and analyzing the situation by interpreting important information recalled (Taylor, 2000, 4). In Nursing, the reflective process is aimed about our own practice (Taylor, 20000, 3); that nursing education and research cannot do without as a common practice in the learning mechanism in which we all engage in a regular basis (Slevin and Basford, 2000, 483). With a main purpose of enabling the practitioner to learn from experiences and increase clinical effectiveness, reflection is highly essential to the nursing practice. For this process to be effective, Johns has provided a guided reflection which employs different models of self-inquiry to enable a practitioner to realize desirable and effective practice (2002:3). Considering that this involves a cognitive and emotional component that is expressed through analysis, different models would aid us feel comfortable about the activity. John’s model can be used in preparation for or during clinical supervision and applicable to specific incidents rather than more general day to day issues and particularly applicable to those who prefer a structure approach (Ellis, Kenworthy and Gates, 155). Gibbs Model use term description rather than â€Å"a return to the entire experience† as a form of reflection is considered as a simpler method but one where a mentor or facilitator is likely needed(Davies, Bullman and Finlay, 2000, 84). Both models however in supervision practice can be used to facilitate clinical governance through the promotion of quality care where an exchange between two professionals employing this technique seeks to improve their practice (Watkins, Edwards and Gastrell, 2003, 266). To maximize the potential benefits of clinical supervision, nurses have to learn to be comfortable with this retrospective activity with the aid of Gibbs or John’s models depending on where one feels most comfortable working with (Ellis, Kenworthy and Gates, 156). Gibbs Model for reflection As a simple and easily attainable method, Gibbs model uses term description rather than a return to a previous experience (Davies, Bullman and Finlay, 84). In psychology and teaching, reflection facilitates as purposeful change and competencies such as psychological-mindedness and self-regulation (Clutterback and Lane, 2004, 196). Usually this process involves a mentor, teacher or supervisor working with a student at different stage while allowing for individuality. Although less specific than re-evaluating an experience; Gibbs in his cycle or reflection makes the action planning a more overt component of reflection (Davies, Bullman and Finlay, 84). Gibbs provides that in one’s own practice, an essential aspect of working as an autonomous practitioner involves a critical analysis of one’s role and responsibilities from a personal perspective (Gibbs, 1998,13). It is a process that requires others to become involved that encourages feedback and constructive comment to recognize your role and value in a health team (Humphris and Masterson, 2000, 77). John’s Model for reflection John’s model uses the concept of guided reflection to describe a structure supportive approach that helps the practitioner learn from their reflections and experiences (Quinn, 2000, 572). The approach involves the use of a model of structure reflection, one-on-one group supervision and the keeping of a reflective diary (Quinn, 572). The practice would aid the practitioner in learning from a reflection of their experiences. John’s model is more detailed as it provides a checklist of specific points necessary for reflection (Davies, Bullman and Finlay, 85). The only problem cited with John’s model if it imposes on a framework that is external to the practitioner leaving little scope for inclusion as cite by other theories. John’s model can be used in preparation and during clinical supervision consisting of 6 steps that is applicable t specific incidents rather than more generalized day to day issues facing the supervisee (Ellis, Kenworthy and Gates, 155). This model is highly attractive to those who prefer a structured approach but others may find this type more restricting (Ellis, Kenworthy and Gates, 156). Criticisms against the reflective process Reflection involves cognitive and emotional components that are expressed through analysis and to maximize the potential benefits of the clinical supervisor nurses have to learn to feel comfortable with this retrospective activity both during and in preparation for supervision sessions (Ellis, Kenworth and Gates, 157). This could be deemed time–consuming in an institution where time is often an important element in the delivery of care. A time for reflection can be done positively only when a situation or a need arises. This is probably why reflection method is considered a radical approach to nursing education and practice given the ample time training can afford (Slevin and Basford, 483). Yet reflection is valuable if done in partnership with someone else which led Davies et al to believe that the approach is quasi-therapeutic (Davies, Bullman and Finlay, 86). The principles have been transferred directly from client-centered psychotherapy and may trigger more powerful responses such as guilt and anxiety. Practitioners are therefore evaluated before they are given a chance to try this one out according to conservative studies. However with practice, it is assumed that a reflective process may not hold as much negative impact for the learned practitioner in an answer to the demands for a continuous review of a practice in a critical and analytical manner that support the reflective concept. The Value of Reflection for the Student Nurse As an essential component of scholarly practice, reflection, reflection is a method for generating a complementary alternative form of knowledge and theory (Humphris and Masterson, 2000:78).   Regardless of any negative criticism a reflective method may elicit from critics, I consider this to be a valuable tool. For the student, this is a process were one internally examines and explores an issue of concern triggered by an experience that clarifies the meaning of perspectives (Canham and Bennett, 2001, 185). The nursing practice has been surrounded by a world of silence and reflection is a way for nurses to reflect that is enhanced and introduced in the nursing curriculum (Guzzetta, 1998, 102). Often in the professional practice, nurses have encouraged silence among themselves in their health environment and setting while usually developing a shared professional voice with her team. Oftentimes, her relationship with the rest of the health team and other professionals faced difficult efforts because of the autonomy. The process of reflection allows one to air out her sentiments and ideas within her group or to a mentor or a supervisor during moments of reflection that could be produced as a shared voice for the team. Developing a habit of reflection is therefore a must for nursing education in order to uncover dimensions of experiences such as hidden and explicit meanings of behavior that can aid a student nurse in identifying her own perspective of the nursing practice that is highly useful in her entry to the profession (Guzzetta, 1998, 103). For a student in nursing, one must therefore develop a habit of reflection in order to uncover experiences and the meaning of behavior, values and thoughts that could readily prepare one for professional practice. It should be noted that the reflective process can helpfully aid in teamwork where one has the chance to relay sentiments after reflection of her past experience.Nursing education must therefore develop and evaluate innovative strategies to prepare nurses to meet the challenges of the rapidly changing health care system and for lifelong learning (Johns and Freshwater, 1998, 149). Reflection and reflective practice are currently receiving attention as a strategy yet little is known about the process of becoming a reflective thinker, how to teach skills needed for reflection, or the barriers and facilitators to becoming a reflective practitioner (Clutterback and Lane, 2004, 198). However a reflection process is worthy of study and practice that should initially be started and adapted as a core training for everyone wishing to professionally practice nursing as a positive way to analyze the development of reflective practice abilities. Bibliography Canham, Judith and Bennett, JoAnne, 2001, Mentoring in Community Nursing: Challenges and Opportunities, Blackwell, London, 2001. Clutterback, David and Lane,Gill, 2004, The Situational Mentor: An International Review of Competencies and Capabilities in Mentoring, GowerHouse, London. Davies, Celia, Bullman, Anne and Finlay, Linda, 2000, Changing Practice in Health and Social Care, Sage, London. Ellis, Roger, Kenworthy, Neil and Gates, Bob, 2003, Interpersonal Communication in Nursing: Theory and Practice, Elsevier Sciences, Orlando. Gibbs, Graham, 1998, Learning by Doing: A Guide to Teaching and Learning Methods, Oxford, London. Guzzetta, Cathie, 1998,Essential Readings in Holistic Nursing, Jones Bartlett, Maryland. Humphris, Debra and Masterson, Abigail Masterson, 2000, Developing New Clinical Roles: A Guide for Health Professionals, Elsevier, Florida. Johns, Christopher, 2002, Guided Reflection: Research in Practice, Blackwell Publishing, Perth. Johns, Christopher and Freshwater, Dawn, 1998, Transforming Nursing Through Reflective Practice. Blackwell, Perth. Quinn,   Ã‚  Francis M. 2000, The Principles and Practice of Nurse Education, 4rth ed., Nelson Thorne, London. Slevin, Oliver and Basford, Lynn, 2003, Theory and Practice of Nursing: An Integrated Approach to Caring Practice, Nelson Thomas, London. Taylor Beverly, 2000, Reflective Practice: A guide for Nurses and Midwives, Allen and Unwin, St. Leonard. Watkins, Dianne, Edwards, Judy and Gastrell,Pam, 2003, Community Health Nursing: Frameworks for Practice, Elsevier Sciences, Orlando.             How to cite Nursing Reflection, Essay examples

International Business Healthcare

Question: Write an essay on International Business? Answer: 1. Introduction Healthcare sectors operate on the basis of high patient satisfaction rates and positive perceptions of the patients about care quality in heath sectors. According to Bryman (2012), patients satisfaction of the care quality is the major factor that will provoke the patient to avail the services of the healthcare in future. Furthermore, the rate of better health outcomes are also triggered by high satisfaction rates within the healthcare organization. However, the satisfaction level of the patients is hampered when a gap arises between the perception level and the actual service received within the healthcare organization. The researcher in the current report will focus on analyzing the experiences of the patients about the care quality facilities in Mayo Clinic, USA. 2. Research problem Recent surveys show that around 54% of the American citizens are dissatisfied with the quality of care provided by the healthcare organizations of USA (Abcnews.go.com, 2016). Lack of effective care systems within the USA hospitals is making it difficult for the Americans to use prolonged treatment facilities. Thus as per the reports of WHO, the rate of chronic diseases in USA has increased by around 5% (Who.int, 2016). The researcher in this study has focused on observing the experiences of the patients treated by May Clinic in USA. Mayo Clinic is one of the largest and first hospital services that were opened in USA. The clinic employs around 3800 doctors and nurses and caters to the needs of around 60% of the US population (Mayoclinic.org, 2016). However, the hospital was recently facing complaints of errors within the laboratory tests, lack of nurses and doctors in emergency wards, lack of effective care for senior patients, ineffective service during night shifts and unhygienic c onditions within general wards (Donley, 2012). The organization spends around $ 500 million for development of healthcare quality within the hospital (Mayoclinic.org, 2016). However, the reductions in the number of patients are threatening the revenue levels of the hospital. Thus, the researcher focused on the research problem of patients experience of the care quality in the hospital and provides necessary recommendations for the problem. 3. Use of qualitative methodology for research According to Dicks (2012), qualitative research method is generally used in case of research problems where less information is available and no prior research has been conducted. In this researcher the researcher will use the qualitative research method to successfully obtain the experiences of the patients who have undergone treatments in Mayo Clinic. The researcher for the purpose of research will select direct in-depth interview process which will help the researcher to use open-ended questionnaire for face-to-face interviews. The researcher will conduct 30 minutes interview with each patient and also their family members and understand the problems faced by the patients for treatment services in Mayo Clinic. The qualitative method will help the researcher to gain insights into the perception of patients related to care quality in healthcare organizations and identify the gaps of service quality in services offered by Mayo Clinic. 4. Research purpose Gornall (2013) stated that it is important for the patients to be highly comfortable and satisfied with the services of the hospital in order to get quick recovery. The researcher has selected the current research topic in order to help the healthcare sector of USA to improve the facilities. As per the WHO reports, the persisting numbers of chronic diseases within more than 60% of the US population are reducing the quality of human capital in US (Who.int, 2016). The deteriorating condition of the healthcare organizations operating in US are the major reason behind the rise of the rate of chronic diseases. Further, death rate in hospitals of US has increased due to the high rate of hospital negligence. The major purpose behind selection of the topic is to help Mayo Clinic attain its previous position as the most benefiting healthcare organization of USA. 5. Research questions The researcher will conduct the research based on the following research questions: What were your expectations about the quality of care system before availing the services of Mayo Clinic? What are the major problems faced during the treatment process in Mayo Clinic? What are the major recommendations you would like make that would improve the present care quality system of Mayo Clinic? 6. Research design Researcher in this study will focus on using descriptive research design for conducting of the qualitative research process. According to Holmes (2013), usage of descriptive research designs helps researchers to observe the research respondents and describe the responses in an accurate manner with help of pre-existing theories. Descriptive designs help researchers to obtain responses to questions like What, Why and How. In this study the researcher will select 20 respondents using the random sampling method. The respondents will include patients discharged from Mayo Clinic, families of patients being currently treated in Mayo clinic and patients undergoing prolong treatment in May Clinic. 7. Justification for selection of qualitative method The researcher in this study aimed at understanding the perception, problems, opinions and suggestions of the patients and their family members about healthcare services of Mayo clinic. Thus, qualitative research method will help the researcher to make successful analysis of the human behavior. Tolich (2013) argued that quantitative research method is generally used in case if the researcher needs to calculate trends, test relationships and determine cause-effect nature of any research problem. The use of qualitative method in this study will also save the time of the researcher as the researcher can use a small sample of patients to analyze the problems existing within the healthcare sector of USA. Further, the experience of the patients cannot be recorded with close-ended questions hence the researcher has adopted qualitative method which will provide the opportunity of using open-ended questions for the researcher. 8. Conclusion The researcher report shows that the researcher is justified in selecting qualitative researcher method for analyzing the opinions and suggestions of patients related to healthcare services of Mayo clinic. The problems arising within Mayo clinic confirms the fact that there is need for the research. The gaps identified between the patients perception level and the actual care services offered will help to understand the required levels of improvements that should be done by Mayo Clinic to ensure high quality care service in USA. 9. Reference list Abcnews.go.com,. (2016).ABCNEWS.com : U.S. Health Care Concerns Increase. Retrieved 2 January 2016, from https://abcnews.go.com/sections/living/US/healthcare031020_poll.html Bryman, A. (2012).Social research methods. Oxford: Oxford University Press. Dicks, B. (2012).Digital qualitative research methods. London: SAGE Publications. Donley, A. (2012).Research Methods. New York: Infobase Pub. Gornall, L. (2013). Joseph A Maxwell, A Realist Approach for Qualitative Research.Qualitative Research,13(4), 453-454. https://dx.doi.org/10.1177/1468794113483232 Holmes, J. (2013). Countertransference in qualitative research: a critical appraisal.Qualitative Research,14(2), 166-183. https://dx.doi.org/10.1177/1468794112468473 Mayoclinic.org,. (2016).Mayo Clinic. Retrieved 2 January 2016, from https://www.mayoclinic.org/ Tolich, M. (2013). Book review: Martyn Hammersley and Anna Traianou, Ethics in Qualitative Research.Qualitative Research,13(4), 482-484. https://dx.doi.org/10.1177/1468794113484270 Who.int,. (2016).WHO | How does satisfaction with the health-care system relate to patient experience?. Retrieved 2 January 2016, from https://www.who.int/bulletin/volumes/87/4/07-050401/en/